FAQ

The Scent Brewery or TSB is a UAE based perfumery that offers an extensive range of both exclusive and inspired fragrances. Our perfumes are known to be long-lasting and unique. Browse through our collection at http://www.thescentbrewery.com/shop

We currently provide free shipping for local orders (Within the UAE)for orders over AED 200. Express deliveries are also available and prices vary depending on your location/state. International deliveries are also available for selected countries. Refer to the checkout page for pricing

As long as the item is applied for a return within 5 days of purchase it would be accepted. All items must meet the "returns and requirements" clause to be accepted. Please visit the shipping and returns page at http://www.thescentbrewery.com/store-policy

If an item does not meet your expectations the return procedure can be started by sending an email to sales@thescentbrewery.com. Similarly, you could drop us a line by visiting http://www.thescentbrewery.com/contact Once the item is approved for return, you could either choose to have it replaced or refunded. Please visit our shipping and returns policies for more information at http://www.thescentbrewery.com/store-policy

Changes can be made to orders as long as they haven't been shipped yet. To start the procedure an email can be sent to sales@thescentbrewery.com . Changes to custom orders can be made if the blending process has already started.

We here at The Scent Brewery try our best to meet all your expectations however, we are still human and humans make mistakes (a lot of them). We greatly apologise if you have never received your order. Please drop us an email at sales@thescentbrewery.com and we wouldget back to you as soon as we can. You could also drop us a line at http://www.thescentbrewery.com/contact or you could send us a message on our chat.

If an item is out of stock just know that we are trying our best to refill our stock. To keep yourself up to date with our current stock please follow us on our socials. While you're waiting you could always browse through our products at http://www.thescentbrewery.com/shop

We currently do not provide order tracking but we are definitely working on it!. If you are worried an order might be missing or late. Please do not hesitate to contact us at sales@thescentbrewery.com

Easy! just email us at inquiries@thescentbrewery.com and well get you all fixed up. You could also contact us by visiting http://www.thescentbrewery.com/contact and dropping a line or by sending us a message on our chat. If the matter is urgent please just drop us an email with a list of your orders and we will sort you out.